Terms & Conditions

1. Privacy Policy

INSIDE CAFE DOOEL OHRID (hereinafter referred to as “the Company”) respects your privacy and is committed to protecting your personal data in accordance with applicable laws. This policy explains how we collect, use, and protect your information through our website inside.com.mk.

Data Collection

We collect the following types of data:

  • Personal information (name, contact details, email, address) provided during registration, ordering, or communication.

  • Technical data about your device and browser (IP address, cookies) for analysis and service improvement.

  • Data related to the services you use (e.g., project details, orders of printed materials, discount cards).

Use of Data

Your data is used for:

  • Delivering contracted services (computer services, design, programming, print services, discount cards).

  • Communicating with you regarding orders, projects, and support.

  • Managing financial transactions and invoicing.

  • Analyzing and improving our website and offerings.

  • Marketing activities, only with your consent.

Data Protection

We implement all necessary measures to safeguard your personal data against unauthorized access, alteration, or destruction.

User Rights

You have the right to:

  • Access your personal data.

  • Correct or delete inaccurate information.

  • Withdraw your consent to data processing.

  • File a complaint with relevant authorities.

Contact

For privacy-related inquiries, please contact us at:
info@inside.com.mk

 

 

 

2. Refund Policy

INSIDE CAFE DOOEL OHRID strives to ensure client satisfaction and quality. Refunds are processed under the following conditions:

For Computer Services, Design, and Programming

  • Full refund is available only if the service has not started.

  • For services in progress, refunds are evaluated on a case-by-case basis depending on the work completed.

  • In case of incomplete fulfillment of the agreement, we aim to find a solution or partial refund.

For Print Services (business cards, flyers, other materials)

  • Due to customization, returns and refunds are not accepted unless there is a defect or error on our part.

For Discount Cards (electronic and physical)

  • Refunds are only possible if the card has not been activated or used.

Refund Procedure

  1. Contact us at info@inside.com.mk with details of your refund request.

  2. After review, you will receive a response with a proposed resolution.

3. Delivery Policy

Delivery Timeframes

  • Computer services, design, and programming are delivered according to agreed deadlines based on project complexity.

  • Printed materials are delivered within 5-10 business days after receiving the order and required materials.

  • Discount cards are delivered electronically (via email) or physically (by mail or in person).

Delivery Methods

  • Electronic services and materials are delivered via email, cloud services, or other agreed channels.

  • Physical materials and cards are delivered to the client’s specified address or can be picked up personally.

Receiving and Inspection

  • Please carefully inspect your order upon receipt.

  • For any issues, contact us immediately at info@inside.com.mk.

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