The problem
Customer work is scattered.
Contacts, tasks, email, documents, offers and invoices often live in different tools, leaving staff without a reliable view of what happened and what comes next.
Business operations CRM
Inside Operations CRM
Manage clients, work, communication, documents and billing in one locally supported operational platform.
Real product
See the working system.
Inside Operations CRM is an active multi-tenant application with Macedonian and English access, customer workflows, billing logic and account-level data separation.
The result
Work follows the customer.
The client record connects communication, responsibilities, documents, financial activity and portal access in one operational history.
Built for
The right fit for real operators.
Inside Operations CRM is positioned for companies that value local onboarding, practical workflows and direct technical support.
Service companiesAgenciesIT providersProfessional officesSmall sales teamsMulti-company groups
Product capabilities
One system, clearly organized.
Every module supports a real user, action or report. The deployment is configured around the way your organization already works.
Clients and contacts
Company records, people, notes, history, segmentation and assigned responsibilities.
Tasks and workflows
Tasks, projects, statuses, deadlines, reminders and repeatable operational processes.
Communication
Synchronized messages, shared inbox context and customer-level communication history.
Billing
Offers, invoices, payment status and financial records connected to the customer workflow.
Customer portal
Protected customer access to selected documents, updates, invoices and communication.
E-invoice preparation
Structured billing data and an integration path aligned with the phased national e-invoicing rollout.
Implementation
From workflow to production.
The system is already built. Implementation focuses on configuration, data, branding, integrations, training and a controlled launch.
Workflow discovery
Map the customer lifecycle, responsibilities, documents, approvals and billing steps.
Workspace setup
Configure teams, roles, pipelines, fields, templates, notifications and portal access.
Data and integration
Import usable customer data and connect approved communication or accounting flows.
Training and rollout
Train the core team, launch a controlled workflow and expand after adoption is verified.
Commercial model
Start with the right scope.
Published prices are orientation points. The final proposal reflects users, locations, modules, integrations, service level and migration work.
| Package | Best for | Starting price |
|---|---|---|
| Micro | A small company with a focused customer workflow | 1,900 MKD/month |
| Team | A growing team with shared work and portal needs | 3,900 MKD/month |
| Business | Broader workflows, billing and multiple teams | 6,900 MKD/month |
| Onboarding | Configuration, migration and customization | From 300 EUR |
Prices exclude VAT. Hardware, payment fees, SMS, fiscal equipment, custom integrations and data migration are quoted separately where applicable.
Not another empty CRM login.
Inside Operations CRM is sold with implementation. The value is not the number of menu items; it is the configured path from a new customer to completed work, documents, billing and follow-up, backed by local support.
Operational confidence
Security, hosting and support included in the conversation.
Secure access
Role-based access, protected sessions, audit visibility and deployment practices appropriate to the selected package.
Managed operation
Hosting, SSL, backups, monitoring and maintenance can be delivered as one managed service.
Clear support
Onboarding, training, response priorities and service hours are defined in the commercial proposal and SLA.
FAQ
Before we start.
Is the system compliant with the new e-invoicing rules?
The platform is being prepared for the phased national rollout that begins with voluntary participation on 1 October 2026. Final production compliance depends on the enacted rules and official UJP production specifications available at implementation time.
Can we import customers from Excel or another CRM?
Yes. The migration scope is confirmed after reviewing the source format, duplicates and data quality.
Does every customer see the same information?
No. Portal access and internal roles determine which records and actions are available to each user.
Can the workflow be customized?
Yes. Fields, statuses, templates and automations can be configured, while larger custom development is quoted separately.
Next step