The problem
Customer work is scattered.
Contacts, tasks, email, quotes and invoices often live in different tools, leaving staff without a reliable view of what happened and what comes next.
Business operations CRM
Inside Operations CRM
Manage clients, sales, invoicing, support and field work in one locally supported platform, with invoices ready for the Revenue Office (UJP) e-invoice.
Real product
See the working system.
Inside Operations CRM is a live application in Macedonian and English. Every client gets its own database and its own address, daily backups and continuous monitoring.
The result
Work follows the customer.
The client record connects sales, quotes, invoices, payments, support tickets, projects and work orders in one history.
Built for
The right fit for real operators.
Inside Operations CRM is built for companies that value local onboarding, practical daily work and direct technical support.
Service companiesField service and maintenanceAgenciesIT providersProfessional officesSmall sales teams
Product capabilities
One system, clearly organized.
Every module supports a real user, action or report. The deployment is configured around the way your organization already works.
Clients and sales
Companies, contacts, opportunities by stage, a web form for enquiries, activity history, duplicate merging and import from Excel.
Quotes and invoicing
Quotes with electronic acceptance, proformas, invoices, credit notes, cPay card payments matched automatically, and invoices in EUR converted at your rate.
E-invoice for UJP
The Revenue Office JSON format and UBL 2.1 for invoices, credit notes, storno and corrections, all 86 UJP tax indicators, EUID and QR code on the invoice.
Support and portal
Support tickets by department, and a customer portal where clients see and pay invoices, accept quotes and open tickets.
Projects and field work
Projects with time tracking, work orders with material and labour, stock issued on completion, and an invoice made from the order.
Automations
Rules that send email, create tasks, notify staff or move a deal when an invoice is issued or paid, a quote is accepted, a ticket arrives or a deal changes stage.
Implementation
From workflow to production.
The system is already built. Implementation focuses on configuration, data, branding, integrations, training and a controlled launch.
Discovery
Map how you work today: clients, documents, approvals, invoicing and payments.
Account setup
Company details, numbering, VAT rates, UJP payment type, roles, sales stages, templates and portal access.
Data import
Clients, contacts and articles from Excel or CSV; migration from another CRM is quoted after reviewing the data.
Training and launch
Online training for the team, then support through the first weeks of daily use.
Packages
Start with the right scope.
Packages are tailored to your users, locations, modules, integrations and support needs. After a short demo, we will prepare a proposal for the way your organization works.
| Package | What it includes |
|---|---|
| Start | Invoicing, quotes and proformas, UJP e-invoice, cPay payments, expenses and contracts. Up to 2 users. |
| Team | Start, plus support tickets, the customer portal and a shared mailbox. Up to 5 users and 50 portal users. |
| Business | Team, plus projects with time tracking, field work orders and automations. Up to 15 users and 250 portal users. |
| Pro | Every module: adds stock and warehouses, HR and leave, and your own wording in the interface. Up to 35 users. |
| Onboarding | Account setup, data import, templates and training, scaled to the package. |
Included in every subscription
- Hosting with a separate database for your company, and SSL
- Daily backups, with a second copy on another server
- Monitoring around the clock
- Security updates and new versions at no extra charge
- E-invoice updates when UJP changes its rules, including sending to UJP once it opens
- Support on working days 08–16, with response times by package
- Export of all your data at any time
Not another empty CRM login.
Inside Operations CRM is sold with implementation. The value is not the number of menu items; it is the configured path from a new customer to a quote, an invoice, a payment and follow-up, backed by local support.
Operational confidence
Security, hosting and support included in the conversation.
Secure access
Role-based access, protected sessions, audit visibility and deployment practices appropriate to the selected package.
Managed operation
Hosting, SSL, backups, monitoring and maintenance can be delivered as one managed service.
Clear support
Onboarding, training, response priorities and service hours are defined in the commercial proposal and SLA.
FAQ
Before we start.
Is the CRM ready for the e-invoice?
Yes, for issuing: invoices, credit notes, cancellations and corrections are produced in the Revenue Office (UJP) format and checked before they are made. Electronic signing and sending to UJP from the CRM will be added at no extra charge once the office opens production submission; until then the document is sent through the office's own application and its EUID is recorded in the CRM, which prints it with the QR code. Receiving incoming e-invoices is the next step after that.
Can we invoice foreign clients in EUR?
Yes. Choose EUR on the invoice and article prices are converted at the rate you set, without VAT stated. The invoice carries your IBAN and BIC/SWIFT.
Can we import customers from Excel or another CRM?
Yes. Import from Excel or CSV is part of onboarding; migration from another system is quoted after reviewing the source data.
Does every customer see the same information?
No. Portal access and staff roles decide which records and actions each person can use.
Can we try it first?
Yes. A 14-day trial of the Start package, with no obligation.
Next step